POSITION SUMMARY:

Ensure that all guests are served to our venue’s standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality at all times within all food and beverage areas.

Takes orders and serves food and beverages to guests as per our standards in a friendly, timely and efficient manner.

WAIT STAFF DUTIES AND RESPONSIBILITIES:

• Greets guests and presents them with the menu.
• Informs guests about special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of Sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by the supervisor.
• Filling in for absent staff as needed
• Put orders through the POS machine and make sure to enter any special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co-ordinate with the hostess, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Serves food and beverages to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service at all times.
• Promptly respond to guest with any additional request.
• Removing empty plates promptly, replenishing utensils, refilling glasses.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at our venue.
• Must have some familiarity with basic cooking and presentation skills.
• Assist with stocking and maintaing the resturant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones, preparing drinks when necessary and cleaning duties.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.

PREREQUISITES:

Excellent oral communication skills required. Positive interpersonal skills required. Can handle working under pressure, in a fast-pace environment.